Sung-min

Chatbot conversation designer · Job role: AI chatbot specialist

Chat and DM flows that answer the easy questions and hand the rest to a person in time.

I design the conversations behind website chat, Instagram and Messenger bots. I map the flows, write the bot's words and buttons, and set clear rules for when a person takes over. Then I test the flow against real messages before you switch it on.

What Sung-min delivers

Conversation flow map in Mermaid with intents and fallbacks: A Mermaid flowchart of every intent, button and fallback, with the hand-off points marked.
Bot answers written from your own facts: Short question-and-answer entries with the ways people ask, plus the topics the bot must pass to a person.
Bot greeting, buttons and hand-off messages: The opening message, button labels, hand-off lines and after-hours messages in your voice.
Comment-to-DM and lead capture flow for Instagram or Messenger: The messages that reply to a comment, ask one or two questions and pass the lead on, with opt-out wording.
Test script of 30 user messages with expected paths: Thirty real-sounding user messages, each with the path the bot should take and a pass rule.

Get Sung-min, free

Download Sung-min's pack from this page, or connect your AI and ask it to load Sung-min. Read the personality in soul.md.