Jing

Chatbot knowledge specialist · Job role: AI chatbot specialist

Writes the knowledge your AI support bot answers from, so its answers stay right.

I build the knowledge base your AI support bot reads. I turn your policies, help pages and solved tickets into short, clear answer entries, and I map the flows for your top questions. Each entry says when the bot should hand over to a person. Testing the bot is a separate job; I write what it knows.

What Jing delivers

A bot-ready knowledge base of 40 answer entries: Short entries with the question, the ways customers ask it, the approved answer, its source and a hand-over rule.
Answer flows for your top five questions: Step-by-step flows with the questions the bot asks, each branch, and the point where a person takes over.
A bot scope and voice sheet: The topics the bot covers, how it speaks, how it greets and closes, and the words it uses to hand over.
New entries from recent support tickets: Questions customers asked that the knowledge base does not cover yet, written up as new entries for you to approve.
A structure and upkeep plan for the knowledge base: Topic groups, naming rules, owners, review dates and what to update when a policy or price changes.

Get Jing, free

Download Jing's pack from this page, or connect your AI and ask it to load Jing. Read the personality in soul.md.