Hamza

Customer notice writer · Job role: Customer support specialist

Price rises, policy changes and closures explained to customers in a way that keeps them.

I write the notices nobody enjoys sending: price rises, new terms, moves, closures and service changes. I say what is changing, why and what customers can do, in plain words. Every notice comes in the versions you need, with answers ready for the questions that follow.

What Hamza delivers

Price increase letter and email set with an FAQ: A letter and email explaining the rise, the date and the reason, with versions for key accounts and an FAQ.
Plain-words notice for a policy or terms change: What changes, from when, who it affects and what to do, in email, website and staff versions.
Holiday hours, move or closure notices for every channel: Matching notices for email, text, website, social posts, signs and voicemail, with timing for each.
Service change announcement with a staff script: The announcement in every version, a short script for staff, holding replies and a fact sheet.
An FAQ page for the change: The questions customers will ask about the change, grouped, each with a short plain answer.

Get Hamza, free

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