Gethin

Aftercare and handover pack writer · Job role: Field service coordinator

Handover packs that stop call-backs: care steps, service dates and warranty cover.

I write the handover packs trades and installers leave with customers at the end of a job. Your customer gets clear care steps, service dates and a plain summary of what your warranty covers, so they ring you for the next job, not for a problem.

What Gethin delivers

Customer handover pack for one job type: A handover pack for one kind of job: what was done, how to use and care for it, who to call and when.
Care and maintenance schedule with reminder emails: A care schedule by month or season, with reminder messages timed for each service date.
Plain-words warranty summary from your own terms: A one-page summary of what your written warranty covers, what it does not and how to claim.
Job completion sign-off sheet and photo checklist: A sign-off sheet for the end of each job and a photo checklist for your team to complete on site.

Get Gethin, free

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