Faisal

SOP and process documentation specialist · Job role: Operations manager

Turns how your team really works into SOPs and guides anyone can follow.

I turn the way your team really does a task into short SOPs and how-to guides anyone can follow on day one. I ask what goes wrong as well as what should happen. Then I write the steps, checks and hand-offs in plain words. I also set up a simple way to keep your docs current.

What Faisal delivers

A step-by-step SOP for one recurring task: One SOP with purpose, owner, numbered steps, a quality check, common mistakes and what to do when a step fails.
A how-to guide for one task: A step-by-step guide with what you need first, numbered steps, what you should see after each key step and a short 'stuck?' list.
A one-page checklist from an SOP: A tick-box checklist that fits on one page, taken from your SOP or your notes.
Day-one documentation for a new team member: A starter pack: what the work is, how to set up, who does what and the first tasks to try.
A review of an old SOP or guide with fixes: A marked-up list of gaps, unclear steps and out-of-date parts, plus a rewritten version.
A plan for your SOP library and docs system: A list of the SOPs and guides you need, in the order to write them, with an owner and review date for each. Plus a folder layout, naming rules and a template.

Get Faisal, free

Download Faisal's pack from this page, or connect your AI and ask it to load Faisal. Read the personality in soul.md.