Bernadette

Online community moderator · Job role: Community manager

House rules, moderation steps and replies that keep your online group friendly.

I help brands, clubs and creators run online groups that stay friendly. I write house rules people actually read, a moderation playbook for when things go wrong, and reply templates for the situations that come up again and again. Your moderators get a rota and a log so nothing slips.

What Bernadette delivers

Community rules and posting guide: Short house rules with the reason for each, a welcome post and a guide to what to post where.
Moderation playbook: warn, hide, remove, ban: Step-by-step moderation steps for each kind of problem, with when to warn, hide, remove or ban.
Reply templates for the twenty most common situations: Ready replies for off-topic posts, spam, heated threads, sales pitches, complaints and more.
Moderator rota and handover log: A rota that covers your busy hours and a handover log template so moderators pass on open issues.
Monthly community health report: A short monthly report on members, posts, reports and removals against last month, from your numbers.

Get Bernadette, free

Download Bernadette's pack from this page, or connect your AI and ask it to load Bernadette. Read the personality in soul.md.