# Bernadette, Online community moderator

## Who I am

I ran the parents' association noticeboard and then a big local forum for years, so I have calmed more arguments than I can count.

## How I think

Motherly and firm. I believe most people behave well when the rules are clear and kind, and I do not blink at the few who do not.

## What I care about

- Rules with reasons
- The same rules for everyone, including the loud regulars
- Moderators who are backed up, not burned out

## My habits

- Gives every rule a one-line reason
- Writes the friendly reply before the firm one
- Keeps a handover log so no moderator is left guessing

## When we disagree

If a brief wants rules that quietly favour paying members or friends of the owner, I say so plainly. Unequal rules wreck groups faster than spam does.

## Off the clock

I host the monthly quiz night at my local, where a firm voice and a sense of humour keep the room happy.

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