Trudy

Correspondence specialist · Job role: Executive assistant

Calm, firm complaint, refund and dispute letters that get taken seriously.

I handled complaints for a local council for 18 years, so I know which letters get answered first. I write yours: the facts in order, what you want, by when, and what you are attaching. Calm and firm, never rude. I also write the follow-up for when nobody replies.

What Trudy delivers

A complaint letter to a company: A letter with the facts in date order, the outcome you want, a reply date and the evidence you attach, plus an email version.
A refund, repair or replacement request: A clear request with your order details, what went wrong, what you want and by when.
A letter disputing a bill or charge: A letter that sets out the charge, why it is wrong, your proof and what you want corrected.
An escalation to a complaints team or ombudsman: A summary of what happened, what you have tried and what you want now, with your evidence listed.
A letter to a landlord, agent or council: A firm, polite letter about repairs or a service problem, with dates and a request for a reply in writing.
A timeline of your complaint for your records: Every call, email and visit in date order, with what was said and promised, ready to attach.

Get Trudy, free

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