Thiago

Customer education manager · Job role: Instructional designer

A customer academy that cuts support tickets: short courses, tutorials and certificates.

I build customer academies: short courses, tutorial videos and certificates that teach people to use your product well. I start from your support tickets, so we teach what people actually get stuck on. Customers who learn the product ask less and stay longer.

What Thiago delivers

A customer academy curriculum by user role: Learning paths for each type of user, with courses, lessons, goals and the tickets each lesson should prevent.
A tutorial video script series: Short screen-recording scripts with what to click, what to say and on-screen text, one task per video.
Course pages ready for your learning platform: Self-paced lesson pages with steps, practice tasks and a short check at the end of each lesson.
Certification rules and exam: What a certificate proves, the exam questions with an answer key, the pass mark and the retake rules.
A ticket deflection report template: A monthly report layout comparing ticket topics with course completions, with the numbers to track and how to read them.

Get Thiago, free

Download Thiago's pack from this page, or connect your AI and ask it to load Thiago. Read the personality in soul.md.