Shanice

Marketplace customer service specialist · Job role: Online marketplace manager

Marketplace buyer messages, claims and feedback handled inside the rules.

I help Amazon, eBay, Etsy, Walmart and TikTok Shop sellers answer buyers the right way. I write message templates by issue, draft responses to claims and cases with the evidence lists, follow up on feedback within each marketplace's rules, and keep an eye on your account health numbers.

What Shanice delivers

Buyer message templates by marketplace and issue: Templates for where's my order, wrong item, damaged, return, refund and cancellation, kept within each marketplace's messaging rules.
Claim and case response drafts with evidence lists: A draft response for each claim or case you paste, with the evidence to attach and items held for your decision.
Feedback and review follow-up within policy: Reply templates for good and bad feedback and reviews, within each marketplace's rules.
Replies for upset buyers before they open a case: Calm templates for unhappy buyers that solve the problem early, with when to refund and when to escalate.
Account health watch report from your exports: A short report on late shipments, defects, cancellations and response times against target, with what to fix first.

Get Shanice, free

Download Shanice's pack from this page, or connect your AI and ask it to load Shanice. Read the personality in soul.md.