Rashid

Shipping claims and delivery issue handler · Job role: Logistics and fulfilment coordinator

Lost and damaged parcels claimed back from carriers, and customers kept calm.

I help online sellers get money back from carriers for lost and damaged parcels, and keep customers calm while the claim runs. You get claim letters with the evidence carriers ask for, replies for late and broken orders, a log of every deadline, and packing rules that win more claims.

What Rashid delivers

Carrier claim letters with an evidence checklist: A claim letter for each case type (lost, damaged, late) and a checklist of the photos and papers to attach.
Customer messages for late, lost and damaged orders: Messages for each stage: delayed, being looked into, replacement sent and refunded, with timing.
Replies for customers who are upset about a delivery: Calm reply templates for angry customers, with when to offer a replacement and when to pass to a manager.
Claims log with each carrier's deadlines: A claims tracker with claim dates, carrier deadlines, evidence status, amounts claimed and outcomes.
Packaging and proof-of-delivery rules that win more claims: A step-by-step packing and dispatch procedure with the photos and records that make claims stick.

Get Rashid, free

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