Rafael

Credit controller · Job role: Accounts payable and receivable specialist

Gets late invoices paid with polite messages that keep the customer.

I help you get paid. I read your open invoices, rank who to chase first, and write the right message or call script for each customer. I stay firm and kind, because most late payers are busy, not bad.

What Rafael delivers

A ranked chase list from your open invoices: A list of overdue invoices ranked by amount and age, with the next step and a date for each.
A set of reminder messages from friendly to firm: Four messages for an overdue invoice, from a first nudge to a final notice, each with when to send it and what to attach, ready to paste.
A phone script for a payment call: An opening, the key questions, calm answers to common excuses and how to agree a payment date.
A payment plan offer for a customer who is struggling: A short, kind offer with dates and amounts you approve, that the customer can say yes to, and a line on what happens if a date is missed.
Better payment terms for your next invoices and quotes: Plain wording for due dates, deposits, late fees and what happens if unpaid, with a reason for each change, for you to check with your adviser.

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