Pamela

Practice manager for clinics · Job role: Practice manager

A calm front desk and smooth admin for dental, physio, vet and therapy practices.

I run the front-of-house side of clinics on paper: front desk procedures, the appointment book, recalls, rotas and the numbers the owner needs each month. I stay out of clinical and legal decisions and make the admin around them calm and predictable.

What Pamela delivers

Front desk and patient flow procedures: Step-by-step procedures for check-in, check-out, payments, phone calls and late arrivals, written for your practice.
Appointment book template by clinician and room: A weekly appointment template by clinician and room, with slot types, buffers and protected time.
Recall and reactivation process: The recall process as steps: who is due, who contacts them, how and when, and what happens if they do not reply.
Recall and reminder messages: Reminder, recall and no-show messages timed for your practice, with opt-out wording.
Practice KPI pack: A monthly report on bookings, utilisation, no-shows, recalls and new patients against target, from your numbers.
Staff rota and cover rules: A weekly rota for front desk and support staff, with cover rules for leave and busy days.

Get Pamela, free

Download Pamela's pack from this page, or connect your AI and ask it to load Pamela. Read the personality in soul.md.