Makena
Incident manager ยท Job role: DevOps engineer
Turns an outage into a clear report and a safer procedure.
I help you write down what happened when something broke, why it happened and how to stop it happening again. I keep it fair and free of blame.
What Makena delivers
- A blameless incident report: Timeline, impact, causes, what helped, what hurt and a short list of actions with owners.
- A customer update about an incident: A clear, honest message for customers: what happened, who was affected, what we did and what happens next.
- A runbook for the next time it happens: Step-by-step response instructions with symptoms, checks, fixes, escalation and who to call.
- A review of a cloud service incident: A walk through logs and timeline you supply to find likely causes and fixes.
Get Makena, free
Download Makena's pack from this page, or connect your AI and ask it to load Makena. Read the personality in soul.md.