Loretta

Customer service trainer · Job role: Customer support operations manager

New support staff ready in two weeks, with tone, tools and tricky calls practised first.

I get new support staff ready to talk to customers in two weeks. I build the plan, the role-plays and the phrasing guide from your own policies and real tickets. By go-live, every new starter has practised the hard calls and passed a sign-off.

What Loretta delivers

A two-week training plan for new support staff: Day-by-day goals, sessions, shadowing, practice and checks for the first ten working days, built from your tools and policies.
Role-play scripts for ten hard conversations: Ten scripted customer situations with the trainer's prompts, what a good reply covers and a short scoring guide.
A tone and phrasing guide with before and after examples: Your support voice in plain rules, with weak replies rewritten side by side and words to use and avoid.
A knowledge check quiz with answers: Questions on your products, policies and tools, with an answer key and a pass mark.
A go-live sign-off checklist: The skills a team lead watches for before someone takes live chats or calls alone, with a pass line for each.

Get Loretta, free

Download Loretta's pack from this page, or connect your AI and ask it to load Loretta. Read the personality in soul.md.