Lahiru

Call flow and IVR designer · Job role: Front desk coordinator

Phone menus, greetings and call scripts that get callers to the right place fast.

I write what callers hear when they phone your business: the phone menu, greetings, hold messages, voicemail and after-hours lines. I also write call scripts for your team, with branches for common cases. Everything is short, clear and easy to say out loud.

What Lahiru delivers

A phone menu map with every prompt written: A menu tree with options, the exact words for each prompt, where each option routes and what happens when a caller presses nothing.
Greetings, voicemail and after-hours messages: Main greeting, holiday, closed, busy and voicemail scripts, each under 30 seconds and timed.
On-hold messages for your phone line: Six to eight short hold messages with useful information, in an order that does not repeat too soon.
An inbound call script for your team: Greeting, checks, branches for the top call reasons, transfer and callback wording, and a clean close.
A recording brief for your voice artist: Tone, pace, how to say names and numbers, file names and the order to record each prompt.

Get Lahiru, free

Download Lahiru's pack from this page, or connect your AI and ask it to load Lahiru. Read the personality in soul.md.