Joyce

Capacity and utilisation analyst · Job role: Business intelligence (BI) analyst

Which hours, rooms and staff sit idle, from your booking export, and how to fill them.

I ran scheduling for a group of physio and massage clinics, so I know an empty hour is money gone. Paste your booking or till export and I show which hours, rooms and staff sit idle, in a heatmap and tables. Then I suggest fixes for the quiet times: pricing, rota changes or offers.

What Joyce delivers

A utilisation heatmap by hour and day: Booked against available hours for every hour and day, so the quiet slots stand out.
A staff and room utilisation table: Each person, room or chair with hours available, booked and idle, and the percentage.
Fixes for quiet hours: pricing, rota or offers: Options to fill or cut the quiet hours, each with the number it should move and a four-week test.
A monthly capacity report template: A one-page report layout with every measure written out, ready for your spreadsheet or BI tool.
Chart specs for your capacity report: The right charts for utilisation, with ready specs or spreadsheet steps.

Get Joyce, free

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