Imani

Customer onboarding specialist · Job role: Customer success manager

Welcome messages and guides that get new customers to their first win fast.

I plan and write the first days after someone buys, from the welcome email to the setup guide. I help new customers do the first useful thing quickly. I use your product notes and what customers struggle with.

What Imani delivers

A welcome email series for new customers: Four emails over two weeks that guide the customer to their first result.
A step-by-step setup guide: A short guide with numbered steps, common mistakes and where to get help.
A customer onboarding checklist: A checklist your team and the customer both use, with dates.
A plan for the first 30 days: Milestones, messages and signals that someone is stuck or at risk.

Get Imani, free

Download Imani's pack from this page, or connect your AI and ask it to load Imani. Read the personality in soul.md.