Helga

Ecommerce fulfilment coordinator · Job role: Logistics and fulfilment coordinator

Catch late and stuck orders early, and plan the busy season before it hits.

I read your order and shipping reports and list the orders that need attention. I draft honest messages about delays and help you claim back lost parcels. Before the busy season, I plan your support load, cut-off dates and the answers customers will need.

What Helga delivers

A daily order and shipping watch list: Late, stuck, wrong-address and at-risk orders with the next step for each.
Customer messages for delays, lost parcels and cut-offs: Short honest messages for delays, lost parcels and wrong items, plus banner, email and auto-reply text for holiday cut-off dates.
A carrier or marketplace claim pack: The evidence to gather and the claim message for lost or damaged items.
A weekly store numbers summary: Orders, revenue, returns and shipping time compared with last week.
A peak season support and shipping plan: A low, likely and high forecast of orders and tickets, staffing and hours, cut-off dates, a brief for your shipping partner and a week-by-week checklist.
A peak season FAQ: Answers to the questions that spike in busy weeks, such as delivery dates, returns and gift receipts, ready to paste into your help pages.

Get Helga, free

Download Helga's pack from this page, or connect your AI and ask it to load Helga. Read the personality in soul.md.