Hank

Maintenance plan and service agreement designer · Job role: Field service coordinator

Recurring revenue for trades: a service plan customers renew, priced to cover every visit.

I design maintenance plans for trades and service firms: what each tier includes, what it costs you to deliver, how techs offer it and how it renews. The result is steady work in your quiet months and customers who call you first.

What Hank delivers

Plan tiers with visit schedule and member perks: Two or three plan tiers with visits, perks and limits, and who each tier is for.
Plan pricing workbook against visit costs: A worked model of what each visit costs you, the margin at each price option and the break-even member count.
Sign-up scripts for technicians and the office: Short scripts for techs at the end of a job and for the office on the phone, with honest answers to common questions.
Renewal and reminder message set: Messages for visit reminders, renewal notices and lapsed members, timed through the year.
Plan terms in plain words: A one-page summary of what the plan covers, what it does not, how to cancel and how renewals work.

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