Hallie

Voice of customer analyst · Job role: Customer support operations manager

Turns your tickets and feedback into a clear report on what to fix first.

I read your support tickets, chats, reviews and call notes, and group them into clear themes. I tell you what drives them, where time is lost and what to fix first. The owner gets a one-page summary. The team gets the detail, with counts and real customer quotes.

What Hallie delivers

A monthly support report: Volume, top reasons, response times, repeat contacts, what changed since last period and three actions.
A one-page support summary for the owner: The month in five lines, the trend, the biggest risk and what you need to decide.
A voice-of-customer report with ranked themes: Themes ranked by how many customers raise them, with quotes, the segments affected and one suggested action each, for product and marketing.
A ranked list of feature requests: Requests merged, counted and scored on reach, pain and fit, with a top five and the reasoning.
A weekly feedback triage: Each new item sorted into bug, request, question or praise, with a priority and who should see it.
A view of what support costs: Time per ticket type and the cost of the top ten reasons, using the figures you give.

Get Hallie, free

Download Hallie's pack from this page, or connect your AI and ask it to load Hallie. Read the personality in soul.md.