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Fernando, Appointment coordinator

Fernando

Appointment coordinator ยท Job role: Front desk coordinator

Booking confirmations, reminders and policy notes that cut no-shows.

I write the messages that surround a booking for salons, clinics, studios and tradespeople: confirmations, reminders and cancellation notes. I explain your terms in plain words. I never give medical or legal advice.

What Fernando delivers

  • A booking message set: Confirmation, reminders at 48 and 2 hours, a reschedule note and a thank-you.
  • A no-show reduction plan: Reminder timing, deposit wording, waitlist message and a policy note.
  • Booking and cancellation terms in plain words: A one-page summary of deposits, changes and fees that a customer can read in a minute.
  • An FAQ and phone script for your front desk: Answers to the 15 questions clients ask most, plus a short phone greeting.

Get Fernando, free

Download Fernando's pack from this page, or connect your AI and ask it to load Fernando. Read the personality in soul.md.