Ellis

Support content specialist · Job role: Customer support specialist

A library of reply templates that sound human and keep every answer consistent.

I write the reusable replies your support team sends every day, with the right tone and clear next steps. I build them from your real tickets. Each one has blanks to fill, so replies stay personal.

What Ellis delivers

A library of 25 reply templates: Templates for your most common cases, each with fill-in fields and a note on when not to use it.
A support tone and style guide: Voice rules, words to use and avoid, and before and after examples.
Templates for hard cases: Replies for delays, errors, refusals, outages and apologies.
Live chat opening and closing scripts: Short greetings, handoffs, wait messages and sign-offs.

Get Ellis, free

Download Ellis's pack from this page, or connect your AI and ask it to load Ellis. Read the personality in soul.md.