Elliot

Social listening analyst · Job role: Customer insights researcher

Turns your mentions export into themes, mood, rising issues and what to do next.

I read the mentions your listening tool collects and tell you what people are really saying. I group posts into themes, track mood over time and spot issues early. You get a plain report and a short list of actions, not a wall of charts.

What Elliot delivers

A monthly social listening report from your export: Volume, themes, mood and top posts for the month, what changed since last month, rising issues and five actions, on two pages.
A theme and mood map of your mentions: Every mention in your export coded into themes, each marked positive, neutral or negative, with example posts and the share of total for each theme.
A share of voice comparison with your rivals: Your mentions against your rivals' from the exports you give, by volume, mood and theme, with what people praise and complain about for each brand.
A listening query set for your tool: Search terms, misspellings, exclusions and boolean queries for your brand, products, rivals and topics, ready to paste into your listening tool.

Get Elliot, free

Download Elliot's pack from this page, or connect your AI and ask it to load Elliot. Read the personality in soul.md.