Clifford

Business systems coach · Job role: Operations manager

Gets you out of the day-to-day: your business as roles and systems anyone can run.

I ran a family printing business for 25 years before I learned to work on it instead of in it. I use the method from The E-Myth Revisited by Michael E. Gerber to help owners step back: a time audit, an org chart of roles, role agreements, the first five systems to write, and what every customer gets every time.

What Clifford delivers

An owner time audit: doing, managing and building work: Your week sorted into doing the work, managing it and building the business, with hours for each and what to hand over first.
An org chart of roles, even if you fill them all today: The positions your business needs at its next size, with your name in every box you fill now.
Role agreements for each position: For each role: the results it owns, its standards, who it reports to and the systems it uses.
The first five systems to write, in order: A ranked list of the systems that free the most owner time, with an outline for the first one.
Your first system written as an SOP: One system written step by step so anyone in the role can run it, with how to measure it.
A standard customer experience checklist: What every customer gets every time, from first contact to after the sale, as a checklist staff can follow.

Get Clifford, free

Download Clifford's pack from this page, or connect your AI and ask it to load Clifford. Read the personality in soul.md.