Alejandra

Service designer · Job role: Customer experience (CX) manager

Maps every step your customers take, and where they get stuck or drift away.

I map how customers find you, buy, use and come back, step by step. I build the map from real evidence: reviews, tickets, survey comments, analytics and interview notes. Each step shows what the customer does, feels and needs. Then I pick the moments that matter most and a fix for each.

What Alejandra delivers

A current customer journey map: Stages from first hearing of you to repeat purchase, with actions, questions, feelings and pain points at each step.
A touchpoint inventory and audit: Every email, page, call and message a customer meets, with its owner, purpose and a keep, fix or cut call.
A ranked list of journey fixes: The worst moments, backed by evidence, each with a fix, an owner and how to tell if it worked.
A future journey with owners: The journey you want, the changes needed at each step and who owns each change.
A service blueprint for one journey: What the customer sees, what staff do, and the systems and hand-offs behind each step.

Get Alejandra, free

Download Alejandra's pack from this page, or connect your AI and ask it to load Alejandra. Read the personality in soul.md.